3 Trust Building Phrases to Make a Part of Your Vocabulary
Building trust with clients is an essential aspect of any successful business, regardless of size or scope of work. Trust is the foundation of any healthy relationship, and healthy client relationships lead to great referrals and repeat business. Here are three phrases that can help you build trust with your clients.
"I understand." One of the most crucial aspects of building trust with clients is empathy. When a client comes to you with a problem, it is essential to listen carefully and show that you understand their concerns. By saying "I understand," you are acknowledging their situation, and this can help to build a sense of trust between you and your client. Just an expression of understanding can sometimes be enough to mitigate the issue.
"I will take responsibility." Clients want to work with someone who takes responsibility for their actions. If something goes wrong, it is crucial to own up to your mistake and take steps to correct it. Showing your clients that you are accountable and committed to providing the best possible service is a great way to build trust even if something goes wrong.
"I’m grateful for your business." Clients want to feel valued, and expressing gratitude is an excellent way to build trust. By saying "I appreciate your business, or I am grateful for your business" you are showing your clients that you recognize their importance and are committed to maintaining a positive relationship.
Building trust with clients takes time and effort, and won’t be solidified with 3 phrases, but adding them to your vocabulary will help and in the end be worth it.
Trust is built by demonstrating empathy, accountability, and gratitude, which are essential components of any successful client relationship. Read the top 5 things you should NEVER say to a client here.